THIS AGREEMENT sets forth the terms under which we, Perillo Tours, Inc. d/b/a – “Perillo Tours” or “ItalyVacations” or “Learning Journeys” agrees to provide you with the services and accommodations for your escorted tour or independent vacation. (This contract does not apply to groups traveling on a one-time, customized itinerary).
Customized journeys may be subject to additional terms and conditions. Group leaders will be forwarded a separate addendum which will include specific terms and conditions applicable for your program.
RESERVATIONS AND PAYMENT:
- A. PUBLISHED TOUR SERIES- (WOMENS JOURNEYS-LANGUAGE AND CULINARY): Receipt of a deposit of $350 per person, and signed contract (electronic signature or hand-signed) is required to hold your reservation. The balance is due 60 days before departure. For bookings made within 30 days of departure, payment must be made by certified bank check or credit cards. For bookings made within 21 days of departure, you will be charged the cost of sending documents by express mail. A nonrefundable group deposit of $500 is required to secure the booking for a group of 8 or more. No group services will be confirmed without this deposit. The $500 can be applied towards a group booking or refunded when the group returns. If the group cancels the $500 will go on hold for 12 months prior to the cancellation date to be used for any new customized groups.
- B. PRIVATE CUSTOM GROUPS: For all customized private groups please see attachment for your specific group as terms and conditions may be different. A non-refundable group deposit of $500 is required to confirm space a group of 8 or more. Services are confirmed upon receipt of deposit. The $500 can be applied towards a group booking or refunded when the group returns. If the group cancels, the $500 will remain on account for 12 months ( from the date of cancellation) to reschedule the group.
GROUP NUMBERS: All quotes for custom tours are given on a sliding scale basis. Should the group fall below the minimum numbers specified on the sliding scale, even if final payment has been collected, you would be re-invoiced based on the new corresponding tour price.
GROUP LEADER RESPONSIBILITY: It is the responsibility of the party who signs the contract to inform their group of all terms and conditions. Perillo Tours /Learning Journeys holds no responsibility for group members who were not informed by the responsible party confirming the group of the terms and conditions applicable to the their specific group.
- C. LIVE LIKE A LOCAL-Land and Air Series
Payment in full is due at time of booking. No deviations are allowed and the program is non-refundable/non-transferable.
Cruise Terms and Conditions
To confirm space, we require a $1,000 pp deposit within 2 days of booking. Final balance of payment is due 90 days prior to embarkation.
In case of cancellation of the reservation, cancellation fees are:
- Cancellation more than 90 days from departure: $ 350 USD per person
- From 95 - 65 days prior to embarkation: 50% of cruise fare
- 64-35 days prior to embarkation: 75% of cruise fare
- 34 - 0 days prior to embarkation:: 100% of cruise fare
Name changes are accepted without penalty prior to final payment. Once final payment has been made, no changes are allowed.
Private charter cruises will be subject to separate Terms and Conditions.
PRICES. All prices are subject to increase up to the receipt of final payment due to any increase in our costs, such as, but not limited to: increases in air, land or sea fares, fuel cost, and currency fluctuations. All taxes, fuel surcharges, security charges and any other taxes or charges imposed by airlines, airports, cruise lines, governments, etc. are not included in price. After final payment the only price increases can be for newly imposed governmental taxes. Gratuities not specifically mentioned are excluded.
FINAL DOCUMENTS REVIEW:
While Perillo Tours takes the utmost care in making sure the information on your itinerary and travel vouchers (collectively, “Final Documents”) is complete and accurate, it is your responsibility to carefully read and review the final documents upon receipt. Failure to contact us in time to allow for the correction and re-sending of the final documents could result in the loss or cancellation of your reservation, tickets or services listed on the documents for which Perillo Tours will not be responsible. In such a case, no refunds will be possible. Documents will not be issued unless full payment has been received. Your final travel documents will be mailed to you 7-10 days prior to departure.
UNUSED TOUR ELEMENTS. No refund will be given for any unused tour features, whether because of customer’s choice, operational reasons, because of bad weather or any other reason.
ERRORS. In case of printing, typographical error, computer error, verbal or human billing error, we reserve the right to invoice or re-invoice participants with corrected billing.
BAGGAGE: Each traveler is limited to one large suitcase (maximum 50 lbs.) and one small carry on due to limited baggage area on buses. For some airlines and taxi/coach transfers, extra luggage may be subject to an extra charge due on the spot. You are responsible for complying with the airline regulations concerning their baggage allowances and with the airline restrictions on the size, weight and contents of your check-in and carry-on bags. Check with the carrier for luggage guidelines. Perillo Tours is not responsible for loss or damage of luggage or personal belongings. Our protection plan is strongly recommended to cover loss or damage of your luggage.
NAMES MUST MATCH PASSPORT! The name given on your Perillo Tours booking must match the name on your passport, and in-turn, the name on your air ticket. Any variation between the spelling of your name on your air-ticket and passport will require re-ticketing, often at the cost of a completely new ticket. If passenger sends incorrect information for the ticket the cost to change or replace the ticket will be at the passenger’s expense. The passengers are also responsible to make sure there is 6 months validity from the last day of travel on their passport. If there is not they are responsible to get a new passport. Anyone who is turned down at the airport to board the plane will forfeit the entire cost of the trip. It is the passenger’s responsibility to make sure their passport and visa if needed are valid and up to date. Perillo Tours/Learning Journeys will not be held responsible for any denied boarding.
FEES FOR AIR-TICKET NAME CHANGES/REVISIONS/CANCELLATIONS. Name corrections before ticketing will incur a minimum fee of $50 per passenger, and are subject to fare, and or flight schedule changes. Once air tickets are issued, a minimum $300 revision/cancellation fee will apply to each ticket, plus fare, and or flight changes if applicable. Some tickets are non-refundable. This charge is not covered by insurance and subject to change. Each airline has its own rules to how these changes are handled and what the fees are to make the changes.
SEAT ASSIGNMENTS-AIR BOOKED BY PERILLO TOURS Due to changes in airline policies we can no longer offer seat assignments. Once tickets are issued, you can contact the airline directly for seat assignments. We do not issue tickets until 30 days prior to departure. No tickets will be issued early for seat assignment request. Perillo Tours is not responsible for flights that occasionally overbooked, delayed or cancelled by the airlines. All fares and schedules are subject to change without notice.
DELAY CHARGES: If your flight delays cause additional charges for transportation/guides waiting times you will be responsible to pay extra charge on the spot directly to the vendor. If you purchased travel insurance, it could be cover under the policy. We recommend you check with the Travel insurance company on coverage for trip delay.
AIRPORT: We recommend you arrive to the airport for your check-in at least 3 hours prior to your international flight departure time; and 2 hours prior for your domestic flights.
PASSPORT and VISA. For travel outside the United States U.S. citizens must have valid passports, with an expiration date of at least six months after the scheduled return date. If possible, you should renew your passport approximately 9 months before it expires. Travelers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas are required. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. A valid Government-issued photo ID is required for all domestic flights within USA. Select countries require additional documentation for children under the age of 18 years. Airlines will not allow you to board, if these requirements are not met. If boarding denied you will be in full penalty for cost of the tour.
FEES FOR CUSTOMIZED ITINERARY CHANGES. After your final payment (60 days prior to start of services), a $50 fee will be imposed for each change of service within your itinerary. These services include, but are not limited to: changes or cancellations of transfers, hotels, villas, day tours and reservations or services of any kind. There is no additional charge for adding services to your itinerary at any time. Once you are at your land destination, if you decide to cancel any component of your land reservation, there will be no refund for the unused service. Should you need to make a change to your reservation, you are required to purchase a new service at full price and forfeit the cost of the unused service. Air ticket changes and cancellations carry different fees as shown above. Fees for itinerary changes are NOT covered by the insurance.
FEES FOR TRAIN TICKETS REVISIONS/CANCELLATIONS. Train tickets are not changeable and not refundable at any time. Any change to a train date, schedule or route will require the purchase of a completely new ticket.
FEES FOR LATE BOOKINGS. Escorted tour and custom bookings made within 30 days of the start of services will be assessed an extra $100 handling fee.
FEES FOR CANCELED LAND SERVICES: See attachment
TRAVEL PROTECTION PLAN. Travel protection is highly recommended. Travel Insurance (premium is non-refundable). In order to cover pre-existing conditions, it must be purchased with passenger’s initial deposit. The cost of the insurance depends on the total tour price booked thru Perillo Tours. It also depends on the state of your residence. It’s approximate 7.2% from tour cost; exact quotes are available once personal information/mailing address is received. It is the responsibility of the travel agent/group leader to clearly advise Perillo Tours, when travel insurance is included with payment. Travel insurance premium is based on the gross SELLING price of tour/services provided by Perillo Tours. In order to assign the proper coverage, the passenger’s full tour cost must be indicated with payment information. Travel Insurance covers only those services provided by Perillo Tours. The insurance must be paid with a credit card and will be charged by Travel Guard (not Perillo Tours). Traveler will receive e-mail confirmation of the insurance purchase directly from Travel Guard. For any information about Travel Guard coverage, please contact them directly at 1 866 385 4839 with Product Code 101179 P1 07/16. Keep in mind, any changes to the cost of your trip will result in a change to the insurance premium.
VILLA RENTALS IN ITALY.
Very rarely, a villa Perillo Tours has reserved for you will be canceled by the owner. In this case, a similar or a better property will be offered to you. If the new villa is at a lower rate, the difference will be refunded to you. If the new villa is at a higher rate, Perillo Tours will pay the difference on your behalf. If no alternative villa is available, Perillo Tours will refund the total price of the booking and no further compensation will be due to you.
Your villa rental payment to Perillo Tours includes the base rental cost plus the VAT tax. All extra charges, mentioned in each villa description, are not included in the rental price and are to be paid to the owner of the property or to their representative upon departure. These extra charges can include, security deposit, final cleaning service, heating/air conditioning or electricity.
VILLA COMPLAINTS: The descriptions of the properties are made in good faith. Perillo Tours cannot be held responsible for changes carried out by the owner of the property without notifying Perillo Tours.
Perillo Tours reserves the right to verify, during the period of occupancy, the reasons of the complaint of the client, if necessary by inspecting the property. If the complaint is accepted, the client will be compensated in proportion to the extent of the sustained damage (up to a maximum of the rental price).
If necessary, Perillo Tours reserves the right to move the client to a similar or better property, based on availability. If the price of the alternative accommodation is lower than the price of the booked house, Perillo Tours will refund the difference to the client. If the price of the alternative accommodation is higher than the price of the booked house, the difference will be paid by Perillo Tours. Should the client accept this exchange, no further compensation can be requested by the client.
If no property is available to move the client, Perillo Tours will refund the total rental. In no case will Perillo Tours pay hotel or other accommodation costs. If a client leaves a property without giving the Perillo Tours representative the possibility of verifying the reason of complaint, the client loses the right to any compensation. If a client complains when he/she is no longer on the rented property, he/she loses the right to any compensation. Perillo Tours will not accept as causes for complaint weather conditions, stings or presence of insects, lack of water or electricity, work in progress, etc., if these depend on state-run organizations.
Perillo Tours villa properties are not hotels but private homes. Their equipment, furniture and characteristics reflect the local style, the taste of the owner and the Italian traditions (ex.: normally the coffee machine is the Italian espresso maker and not the electrical machine) do not reflect the standard grading used by hotels. Therefore Perillo Tours will not consider these elements as a cause of complaint.
HOTEL OVERBOOKINGS ON INDEPENDENT TRAVEL. In very rare cases, and through no fault of Perillo Tours, your reserved hotel may be overbooked upon your arrival. The overbooked hotel will offer you a similar or superior accommodation at no extra charge. If the alternate accommodation is not accepted by you, Perillo Tours reserves the right to offer you a full refund of such accommodation without rebooking.
REFUNDS & COMPLAINTS. We work around-the-clock to insure your vacation goes smoothly and according to plan. But unexpected problems, often out of our control, can still arise. We urge you to work with us in correcting the problem on the spot instead of dealing with it after you return home.
The first step in the process is to work with your tour leader to resolve concerns during your journey. For independent travel, please phone the 24/7 emergency contact listed in your documents.
If a refund is warranted, it is under the express condition that you release us from all further liability and you thereby waive all additional rights and remedies under this contract or any applicable state, federal or foreign law.
GUESTS NEEDING SPECIAL ASSISTANCE. We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches and other transportation vehicles, or other personal needs. Travelers who need such assistance must be accompanied by a qualified companion. Passengers are advised to bring their own wheelchairs if needed. Wheelchairs in all destinations are not always available and are very costly. If wheelchairs are only needed at the airport be sure to advise your agent to request one.
SINGLE ROOMS. Be aware that single rooms in Europe are often smaller than double rooms. Ask about a “double room/single use” option at a cost above the normal single supplement.
TRIPLE ROOMS. Available on most tours. They usually consist of a twin bedded room with an additional folding bed or cot for the third person. This may not be comfortable for three adults.
ITINERARY CHANGES. Perillo Tours reserves the right to change the scheduled escorted tour itinerary or trip features at any time and for any reason, with or without notice and/or to substitute airlines, hotels or features of a similar category for those listed in this brochure. Perillo Tours shall not be liable for any such changes.
CANCELLATIONS BY PERILLO TOURS. From time-to-time a tour departure may be cancelled for lack of participation or other operational reasons. In such a case, Perillo Tours’ sole responsibility is to provide a complete refund of monies received without any other liability whatsoever including any additional costs or fees related to cancellation of airline tickets or other travel reservations not made by Perillo Tours.
MISCELLANEOUS. Foreign air-conditioning systems in public places, hotels and motor coaches are not up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors, you are required to spend an additional night(s), you will be responsible for your own hotel, transfers and meal costs.
The right is reserved to decline, to accept or retain any person as a member of these trips at any time. In any such event, Perillo Tour’s sole obligation is to refund for any unused accommodations or other trip features. Passenger certifies not to have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers.
RESPONSIBILITY. Perillo Tours, Inc., Perillo Tours, ItalyVacations and/ or Learning Journeys, its and their employees, shareholders, officers, and directors (collectively, “Perillo”) does not own or operate any entity which is to or does provide goods or services for your trip, including, for example, lodging facilities, transportation companies, guides or trip leaders, food service providers, equipment suppliers, ground operators, etc., including, without limitation, various entities which may utilize the Perillo name. Perillo Tours is not responsible for any negligent or willful act or failure to act of any such person or entity, nor for any act or inaction of any other third party not under its control.
Without limitation Perillo Tours is not liable for any direct, indirect, consequential, or incidental damage, injury, death, loss, accident, delay, inconvenience, or irregularity of any kind which may be occasioned by reason of any act or omission beyond its control, including, without limitation, any willful or negligent act, failure to act, breach of contract of any third party, such as an airline, train, hotel, restaurant, or food supplier; bus, taxi, van, or local ground handler; local outfitter or guide, which is, to, or does supply any goods or services for this trip.
Perillo Tours is not responsible for any loss, injury, death, or inconvenience due to delay or changes in schedule or failure of any transportation mechanism to arrive or depart safely; overbooking or downgrading of accommodations; insolvency or default of any third party; acts of government; bites or attacks by animals, insects or pests; sickness; the lack of appropriate medical care; evacuation to same, if necessary; weather; strikes; acts of God; acts of terrorism or the threat thereof; events of force majeure; war; quarantine; epidemics or the threat thereof; criminal activity; or any other cause beyond its control.
BINDING ARBITRATION. I agree that any dispute concerning, relating, or referring to these Terms and Conditions, this release, the catalog, or any other literature concerning my trip, or the trip itself shall be resolved exclusively by binding arbitration according to the then existing commercial rules of the American Arbitration Association in New Jersey. Such proceedings will be governed by substantive New Jersey law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or part of this contract is void or voidable. Upon payment of a deposit, tour participant indicates acceptance of the above Terms and Conditions and of the Arbitration Agreement.
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